Privacy Policy
Your information,
handled clearly.
How Phones & Things Ltd collects and uses information submitted through this website.
Who we are
Phones & Things Ltd is responsible for the personal information collected through this website. Questions about privacy can be sent to info@phonesandthings.co.uk.
Information we collect
When you submit a repair enquiry, we collect your name, email address, device details, selected service and message. We also record the date, time, IP address where available, and the version of the Terms & Conditions accepted.
Why we use it
We use this information to respond to enquiries, assess requested repairs, provide quotations, keep a written record of instructions and approvals, administer our services, prevent misuse and resolve disputes.
Sharing and sales links
Information may be processed by service providers that support website hosting, email and business administration where necessary. Product sales take place on eBay; information submitted to eBay is governed by eBay’s own privacy information.
How long we keep information
Records are retained only for as long as reasonably necessary to manage enquiries and repairs, demonstrate accepted terms and written approvals, resolve disputes, and meet applicable legal, tax or accounting requirements.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the use of your personal information, and to request data portability. You may also complain to the UK Information Commissioner’s Office.
To exercise a privacy right, contact Phones & Things Ltd using the details on the Contact Us page.