Postage & Delivery
Tracked, secure
and straightforward.
Clear guidance for product deliveries and safely sending your device to us for repair.
Protect your device in transit
Use secure protective packaging and a tracked postal service. Include your name, contact details and a description of the fault.
At Phones & Things Ltd, we aim to make buying products and arranging repairs as straightforward as possible.
Whether you're purchasing a refurbished device or sending your own device to us for repair, we'll always advise you of the appropriate delivery method before your order or repair is completed.
Product Orders
Delivery charges will be confirmed during the checkout process or before payment is taken.
All orders are dispatched using Royal Mail Tracked services or an equivalent tracked courier service, depending on the size, value and destination of the parcel.
Tracking details will be provided once your order has been dispatched.
Sending Your Device for Repair
If you're sending a device to us for repair, all devices must be sent using a tracked postal service as a minimum requirement.
We strongly recommend using one of the following services:
- Royal Mail Tracked 24
- Royal Mail Tracked 48
- Royal Mail Signed For® 1st Class
- Royal Mail Signed For® 2nd Class
- An insured courier service
Your device should be securely packaged using suitable protective materials to minimise the risk of damage during transit.
Please include your name, contact details and a brief description of the fault inside the parcel.
Phones & Things Ltd cannot accept responsibility for devices that are lost or damaged before they are received by us.
Returning Your Repaired Device
Once your repair has been completed and fully tested, your device will be carefully packaged and returned using a tracked postal or courier service.
Return postage costs and delivery options will be confirmed before your repair is completed.
Delivery Times
Delivery times will vary depending on:
- Product availability
- Repair turnaround times
- The delivery service selected
- Your location
Estimated dispatch and delivery times will be provided wherever possible.
Lost or Damaged Parcels
If your parcel is delayed, lost or arrives damaged, please contact us as soon as possible.
We'll work with the delivery provider to investigate the matter and assist you throughout the process.
Need Help?
If you have any questions about postage, delivery or sending your device for repair, please contact Phones & Things Ltd and our team will be happy to assist you.